I am so upset you have no idea!
On September 16th 2018 I ordered classic upper veneers, I received my kit get the impression passed the impression.
On October 12, 2018 I received the finished product.
Upon opening the box I noticed the box was damaged creased and sunken in, I just thought it was because of hurricane Michael, and was very understanding of that.
Once I got the compact out and opened it, there was even more damage, some kind of brown liquid inside the bag with my veneers and it just looked so unsanitary.
Upon inspecting the brown liquid I noticed that the veneers were indeed bent on the right side.
I took them out for a closer look and honestly these things look so silly, big, bulky, and plastic. Looks like I went to a Halloween costume store and picked out some veneers for a bargain.
I am mediately called customer service, they gave me the runaround for 3 1/2 hours, I heard everything from :
“Liquid in the bag is for sanitation reasons and for your protection “
“ your veneers shouldn’t be broken and less you did it yourself”
“We run through extensive testing before we ship it out there should have been no reason why they’re broken”
Absolute no refunds and we’re not going to change the policy just for you”
And my favorite
“Since you want to refund so then you must’ve broken them your self.”
After Being ridiculed and looked at like a criminal.
I finally got to talk to somebody who called her self the manager, she accuse me of the exact same things only and a stronger dialect, made me feel like that I was a criminal and the only thing that she would ever do for me was put in another order to have them remade...
So she had a remake order put in for me even though I had told her I do not want the remake the product is a joke.
She kept saying that she can have them Made smaller and more realistic, I don’t believe her at all I do not want this product I want this on record I don’t want the product! But she placed the order anyway disregarding anything I said.
I don’t want them remade, I want a refund this product is 100% a joke, I couldn’t even try them on because of the nasty liquid they were sitting in, I wouldn’t even want to because of how they looked in my hand. Judging on the looks and size of these veneers if you can even call them that, They would make you look equivalent to a cartoon character, I ordered these because they were supposed to be realistic they were supposed to be concealed that’s the only reason why I paid the amount of money that I did, Instasmile is out here making people look silly and praying on people that have self-esteem issues with their natural teeth then revoking a refund when you realize their product is 100% a lie and an illusion.
If they don’t issue me a refund, and the Better Business Bureau doesn’t help I’m going to have to go higher, maybe the media or something,
I know that sounds terribly silly but they are scamming people so hard and it’s not right.