Instasmile Reviews and Complaints | instasmile.com @ Pissed Consumer

Most helpful review

New Reviewer

Oct 13, 2018 Stacy S Evx

Super angry! They won’t refund!

2.0

I am so upset you have no idea! On September 16th 2018 I ordered classic upper veneers, I received my kit get the impression passed the impression. On October 12, 2018 I received the finished product. Upon opening the box I noticed the box was damaged creased and...

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20 comments

Jun 05, 2020 Kitty Zdt #1872877

Oh yea, you definitely broke them and are lying to try and get them fixed. LIAR!

2 0

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Featured

#1380712

Location

Tampa, Florida

Product

Instasmile Veneer

Jul 02, 2022 PissedConsumer3726214 of Arlington, TX

They did nothing for me but took my payment and kept telling me they could not use the impressions I kept sending and then refused to give me my money back.

1.0

They company is not fair and if I paid them in full, they could and shouldve refunded my money . I tried over several times to please them and just got frustrated because I feel they did not even try!!

User's recommendation: Do not use them.

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#3726214

Location

Arlington, Texas

New Reviewer

Jun 20, 2022 TEFTA F

Customer service totally rude and they do not work with you to resolve any issues

I placed an order with them and was expecting to be sent a kit and never did now theyre apparently saying that they send a kit out. However I did not receive it and I was calling the customer service phone number and it was either going to voicemail saying the office...

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1 comment

Jun 21, 2022 instasmile team #2199482

This order was placed in March 2021 and an impressions kit was shipped via USPS on 15 March 2021. We requested natural teeth images and tried to call twice for a Welcome Call without success.

Each time an SMS and voicemail was sent. We heard nothing further until May 2022 at which point the order had expired as it was over 12 months old with no contact, or impressions received from the customer. Instasmile remained open throughout the pandemic, the incoming phone lines were closed due to remote working, however emails, and chat were available but nothing was received.

This forms part of the terms and conditions of the contract with Instasmile which are accepted at the point of sale. Any customer wishing to place a reorder in these circumstances can be given a loyalty discount so if this of interest we welcome the customer to contact us.

0 0

#3689535

Location

New York, New York

Pros

Quick to take your money

Cons

Poor customer service and refund response

Loss

$1119

Preferred solution

Full refund

New Reviewer

Apr 25, 2022 Chad N Icj

Nothing sent to me and money kept

1.0

I ordered my impression kit during a dental ordeal I was going through where I had multiple ACTUAL veneers that were beginning to fail and having 4 wisdom teeth removed, I bought the kit so that when I was ready to have my instasmile clip on veneers I could just send...

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#3513865

Location

Chicago, Illinois

Loss

$400

Preferred solution

Deliver product or service ordered

New Reviewer

Apr 18, 2022 Charlene K Bzk

Update on order

I mailed in my impressions almost a month ago and havent heard any update by email nor on the tracking.

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#3496164

Location

Groves, Texas

Loss

$800

Preferred solution

I would like to receive my veneers

New Reviewer

Apr 15, 2022 Natasha E Oqt

Veneers don’t fit for a second time and customer service is really bad

1.0

This is my second time getting veneers that DO NOT FITI have tried calling all customer service numbers either their phone lines are NEVER openI mean like never, I have even tried callin at 9 AM and their phone lines are always closed, before 3:30 pstI am on a payment plan for veneers that do not fit at all, 2nd pair. You need better customer service, better veneers and better everything. If I could rate you a -10, I would. Been doing this for 5 months to not even be able to wear them

User's recommendation: Do not order from these guys. No matter how desperate you are.

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#3488975

Cons

Take al your money for a product you cant use
Dont fit
Never answer emails

Loss

$365

Preferred solution

Full refund

New Reviewer

Apr 04, 2022 Veronica V Ymx

Missing return label

Missing stuff missing return label I need return label to return my impressions and there was no return label provided

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#3461060

Preferred solution

Return label

New Reviewer

Apr 01, 2022 Shneek W

Terrible business

1.0

I will spend the rest of my life telling everyone about this scam. These teeth are terrible absolutely not worth over 900$ like I paid. My teeth wont fit in my mouth, they said I have an overbite whichI dont smh now theyre deciding to do them over but not I want my money back! They deleted me so I cant access the app. They wont game my money back! I wrote them over and over so sad! Run run run with yall money elsewhere

User's recommendation: Run run run elsewhere.

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#3452203

Location

Philadelphia, Pennsylvania

Pros

Deceiving

Cons

Poor shameful people

Loss

$900

Preferred solution

Full refund

New Reviewer

Mar 31, 2022 David G Xqy

I am trying to place an order your website will not take any credit card I've tried 20

You cannot place an order your website is rubbish I am beginning to think that you are a moody company

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2 comments

Apr 20, 2022 Theresa M Mdr #2170335

You are rubbish

0 0

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#3449117

Location

Plymouth, England

Preferred solution

An answer

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New Reviewer

Mar 22, 2022 Shannon G Zim

Full refund of deposits and 6 weekly payments of 53.00 dollars

My problem is about it being almost a year and your company saying I never sent in my impressions yet continued on taking weekly payments from my credit card I sent in my trays never got email of response back to what had happen and finally get told ok very pissy told...

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#3424423

Cons

Worst customer service
Waiting over 30 days for refund
Not enough communication

Loss

$500

Preferred solution

Full refund

New Reviewer

Mar 06, 2022 Jennifer K Wbm

You canceled my account

YOU STOLE OVER $600.00 dollars from my son then CLOSED HIS ACCOUNT. This company is a rip off. Do not use instasmile.

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1 comment

Mar 10, 2022 instasmile team #2145709

Hi Jennifer Please email issues@instasmile.com with your order number so that a member of the team can look into this further for you. Thank You The Instasmile Team

0 0

#3386520

Pros

Full of the s word

Cons

Never respond

Loss

$600

Preferred solution

Deliver product or service ordered

New Reviewer

Feb 07, 2022 Angelina D Jog

Customer Service

1.0

Poor customer service. You are put on hold and no one answers the phone or responds properly to your email. It's, just a robot with the same message. Also, conveniently, the live chat never works. Beware! Do not use this company!

User's recommendation: Do Not Use This Product.

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#3322157

Loss

$400

Preferred solution

Full refund

New Reviewer

Feb 06, 2022 Alyssa G Xdy

Ordered

1.0

I purchased upper and lower veneers, I didn't send them in just yet. I sent in the pictures of the impressions and I got an email saying this. How can I not get my money back for the product I never got.

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#3319674

Cons

Would not help satisfy my needs

Loss

$1098

Preferred solution

Full refund

New Reviewer

Jan 30, 2022 Tracy R Idc

Basically they thieves I didn't even receive it

1.0

I ordered they couldn't do both I was advised not to get just one lower it wouldn't match the upper part now they want to keep most of my money I agree to pay 66 dollars that's all I used the clay that's all I still have it I will pay for that

User's recommendation: Run right now.

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#3301847

Product

Instasmile Platinum Veneer

Loss

$170

Preferred solution

Let the company propose a solution

New Reviewer

Jan 28, 2022 Tracy R Idc

Resolved: They stole my money

1.0

Update by user Feb 27, 2022

They kept all my money.

Original review updated by user Feb 27, 2022

I ordered then I canceled now they trying to keep my money they charging me $66 for the impressions I never sent it back in so I'm willing to pay the $66 but they're trying to keep all of my money and that's not fair to keep all of my 250.00

User's recommendation: Stay away.

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Resolved

#3296309

Pros

Good idea

Cons

I never recieve no product

Loss

$250

Preferred solution

Price reduction

New Reviewer

Jan 28, 2022 Tracy R Idc

They're trying to charge me for services I never used I never turned in no impression they just want to keep my money

2.6

Original review updated by user Jan 28, 2022

I made a order with them but they couldn't do anything for me so I I canceled now they don't want to refund my money but I never used anything and I never turned in those Impressions or nothing but they want to keep my money

User's recommendation: Go to Brighter Image.

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#3296228

Product

Instasmile Platinum Veneer

Pros

Clip on ok

Cons

Dishonest business
Stealing your money when you cancel

Loss

$200

Preferred solution

Price reduction

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Website	2/5
Diversity of Products or Services	2/5
Customer service	2/5
Reliability	2/5
Turnaround Time	1/5

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Top Instasmile Reviews

"Hassle about impressions"

"They did nothing for me but took my payment and kept telling me they could not use the impressions I kept sending and then refused to give me my money back."