Instasmile
Instasmile Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Instasmile has 1.4 star rating based on 49 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Instasmile to a friend or colleague.
- Rating Distribution
Pros: Quick to take your money, No pros at all, Good idea.
Cons: Poor customer service, Poor customer service and refund response, I never recieve no product.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Instasmile has 1.4 star rating based on 49 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Instasmile to a friend or colleague.
- Rating Distribution
Pros: Quick to take your money, No pros at all, Good idea.
Cons: Poor customer service, Poor customer service and refund response, I never recieve no product.Recent recommendations regarding this business are as follows: "Read your reviews first before ordering", "It wouldn’t let me connect", "Don't use.", "Don’t buy from this company!", "Don’t buy these".
Most users ask Instasmile for the refund as a solution to their issues.
Media from reviews
Top Instasmile Reviews
"Excellent service"
Excellent service from Jordon at instasmile. Took time to explain everything in-depth to me. Paid by credit card and explained what I had to do etc User's...
"WARNING - AVOID!"
This is not just a negative review this is a warning. Instasmiles veneers are dangerous. On first use of their third set of veneers which were extremely tight...
Boness, Falkirk
WARNING - AVOID!
This is not just a negative review this is a warning.
Instasmiles veneers are dangerous. On first use of their third set of veneers which were extremely tight one of my natural, visible teeth was completely pulled out.
It was broken but not loose, and I followed their instructions exactly.
After reporting the injury and providing clear photographic evidence, their response was appalling. No apology. No accountability. Just a refund and a cold reminder that I used the product at my own risk.
That alone should tell you everything you need to know.
This company dismisses real injuries caused by their product and hides behind legal disclaimers. I now face hundreds of pounds in dental costs and emotional distress, with no support from them whatsoever.
Please, avoid this company at all costs.
If you value your teeth, do not take the risk. I am taking legal action and sharing this to protect others from experiencing what I did.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Highland, Indiana
Called customer service about not receiving product
I went through the app Afterpay because I had seen the ads for Instant Smile. I deal with having low confidence due to having multiple strokes and being given meds that caused damage to my teeth.
Anyway, I was hyped about receiving the product; however, my weeks turned into months, and I'm still without it. I called customer service, and she told me that it was delivered with a picture of a package and front door. Yes, the door looks like mine, but so does every last door in the complex. Long story short, Afterpay told me to call Instant Smile, so I did.
I explained to them that they had taken money out of my account and I haven't gotten the product. We spoke about it for a good ten minutes, and she told me to take pictures of my teeth and send them to them. I did just that, only to still be without the product and now some of my money.
Something has to give; money is too hard to come by these days for people to be playing with someone’s money, and now Afterpay has me owing them. I'm trying to build up my credit and not have it ruined because of horrible customer service and service!
Preferred solution: Full refund
User's recommendation: Read your reviews first before ordering
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
Haven’t heard on 3rd try for impressions
Needed to re do impressions. This was my third attempt.
No one has contacted me. I need to speed up the progress because it is for a special occasion.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cleveland, Ohio
Checking on my order
The automated system would not let me connect to what resource I needed I was wanting to check on with my my impressions was being sent out so I can make my passions
User's recommendation: It wouldn’t let me connect
Covington, Louisiana
Charges on my card
I changed my mind went with somebody else please send my 87.50 twice thank you to much trouble with yall just give me my money back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Salem, Ohio
This company is a scam.
They just told me to keep trying. They didn't even respond to me asking for my money back.
This company is obviously a scam. You pay for the product but never receive anything.
They never approve the impressions. I want my money back.
User's recommendation: Don't use.
Port Saint Lucie, Florida
Disappointed
I upgraded my product to new veneers & the new product was cheap & not durable due to manufacturing changes in materials
User's recommendation: Use a different company they don’t stand behind there products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Impressions
I have made 4 attempts for my impressions and Instasmile cannot complete my order. I am paying money for services that I do not have. I'm following the instructions and it's frustrating that they are still not accepted.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
PAINFUL HORSE TEETH - 700 $ - WORST EXPERIENCE EVER !!
They won’t refund the full amount
My own teeth are not to bad, they could have EASILY done better if they knew anything about it !!! With this clip in I look like a complete f'd up sucker. ITS SERIOUS BULLYING !!!
Bad reviews won't show up on Youtube where they mass advertise and have a lot of fake reviews. The vid you upload will never show up the ones you found of others are missing !!
This is INSTASMILE at address Fish Drive as below (the correct address I found on their website was not a choice on this site)
https://us.instasmile.com
Smile Horizon Inc
123 Fish Drive
Angier, NC
27501
PAINFUL HORSE TEETH - 700 $ - WORST EXPERIENCE EVER !!
- Fake extremely bad buy of 700 for 2 halloween veneers
Preferred solution: Full refund
User's recommendation: NO WAY !!! ITS MONEY IN THE GARBAGE
New Orleans, Louisiana
I have a complaint
Id rather speak to someone on the phone or representative. I dont feel like texting all this and I am very unhappy and please with the situation. Thank you.
Spartanburg, South Carolina
My order
I sent in a reorder to instasmile, yesterday - 10/21/24. Do you have my digital impressions stored, from last year- 2023? A reply @ your convenience.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged my tongue and instasmile wont refund
I received the instasmile veneers and I emailed instasmile to tell them they were bulky and unrealistic. They sent me another impression kit without me asking.
After wearing them for a couple weeks the open part on the back of the veneers began scraping the underside of my tongue while talking and eating.The scraping became so unbearable and the underside of my tongue hurt so bad and was so swollen that I went to my dentist and he advised me to stop wearing them immediately and not use their product again. I emailed instasmile customer service and they said I was in the middle of a remake and they dont issue refunds during the remake process. I did not request a remake and made it clear to instasmile what my dentist said. Their advertisement said you can eat, drink and wear them all day with no pain.
This is not the case. Now the under side of my tongue is permanently numb from the scraping and I even sent them pictures proving the damage to my tongue. Please dont use them they do not care about you as a customer and the product is not what they advertise.
Mine slip off when talking and they alter the way I talk and its very noticeable. They are bulky and awful to wear.
- Bad customer service
- Pain
Preferred solution: Full refund
User's recommendation: Do not get scammed by instasmile!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Not good at all
Company fixed the issue and I have been provided with apology. After quoting consumer rights act 2015 they agreed to give me a full refund
The ones that broke weren't even mine. They refused my refund, saying they are 'not fit for purpose.' They think they do not have to comply with the Consumer Rights Act of 2015.
My order was cancelled without asking, and they have damaged my own teeth. They said I am not suitable, even though they initially claimed that I was and they took my money quickly enough.
I have endured pain and suffering from aiding this company. Avoid them at all costs.
- Can not drink
- Break
- Bad company
Preferred solution: Full refund
User's recommendation: Avoid
Doncaster, Doncaster
Extremely upset
I ordered top and bottom veneers TWO MONTHS AGO and have had 8 impression photos rejected. Ive spent an extra £35 on another kit but still keep being rejected.
I wish I had researched more before buying these. I dont think Ill be getting my money back.
User's recommendation: Don’t buy from this company!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKeeps rejecting impression
They keep rejecting impressions when they are perfectly good, doing exactly what they say and still reject. They take money and then keep rejecting until the time limit is up, and you can't get a refund and will never expect an impression.
Preferred solution: Deliver product or service ordered
User's recommendation: Do not use find another better company that don't scam
Exact same *** to me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPissed
I'm only giving it a 1 star because I have to do I can write this review. I would give it no stars if I could.
I am so upset right now. I choose this company because I thought they would be great from reading the reviews and after all the research I did. Well I talked to someone from the company that told me to send my unopened kit back because it would be too difficult and wouldn't look good on me. Let me add that I paid an extra 100.00 dollars for the express service.
I was looking forward to getting some of my confidence back and being able to smile again. I was an addict for years and have been in recovery for 6 years now, so this smile meant everything to me. Well I was a little hurt but I took the kit and sent it back unopened as I was told so that I could get my refund. Well it's been days since I have and they are saying that they still have not received it.
I didn't know to get a tracking number. I have been trying to get my money back for days. I have talked to people in chat and still no refund. Today I spoke with a chat agent named Meghan.
She ended the chat twice and said that she had other customers to help that once they receive the kit then they would start the refund process. I wish I would have thought to screenshot the first conversation. When she ended the chat I immediately reached back out and got the same girl and I took screenshots of the 2nd conversation were she ended the chat again. I feel completely lost right now.
I suggest anyone who is unsure and doing research as I did to rethink this company. They are so fast with charging your card but don't want to stand behind their policy. I have never been treated like this. I would suggest pop on veneers.
I wish I would have chosen them. Spare your self.
They don't stand by what they claim. I'm so upset.
Preferred solution: Full refund
User's recommendation: -10
About
INSTAsmile is a privately-owned company which specializes in manufacturing of innovative clip on veneers. It was founded in 2014. The headquarters is based in Leigh, Greater Manchester, UK. INSTAsmile offers Classic, Plus, and Platinum packages. It is also possible to order replacement impression kit and replacement luxury mirror case. INSTAsmile ships their products worldwide through USPS carrier. Free delivery option is possible for US orders. The company accepts returns within 14 calendar days of the receipt date according to the manufacturer’s warranty. Available payment options are Visa, MasterCard, American Express, Discover, and JCB. Customers can also use PayPal service. Order status can be tracked in personal profile on the company website.
Instasmile is ranked 95 out of 611 in Dentistry category
USA, Worldwide
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IMPORTANT UPDATE: There are some tricks that are used at Instasmile for them to stay out of trouble. I have received a cancellation email.
1> They note your complaint as "cancelled" when you don't give up and keep asking refund. Trouble is that it is then possible to in that case note you down as "not a customer", (especially when they delete your account like with me and many others). If you search online at "bad reviews Instasmile" you indeed find their stories about complaints from people who are not a customer. I don't think they have done this with me yet, but I can feel it coming.
The refund I was promised time and time again, along being promised a new impression kit, did not come, neither did the kit of course. 2 > The payment through partial.ly is a sham. The problem here is that Partial.ly does not want to communicate with complaining consumers, and does not at all take ANY responsibility that way for taking your money under false pretenses. Partial.ly even has the nerve to delete included email addresses to mention they should be contacted instead of Partial.ly.
Much like Instasmile "nothing but Baloney" to get out of it. Dragging on for ever to make sure the time to get the bank to pull the money back is over (to late) and so much confusion they might even sound like they really tried or really go by the rules. Well as an update : at this time I have not received my refund. I was told to receive a few days ago (having taken about a month then).
I have received a new email after again sending email after email about wanting the refund. It again said "the decided to give a refund" but added it was "for cancellation". IN THEIR BOOK of lies it probably is written that a cancellation is not a full refund because of god knows so many reasons. I how ever did not cancel.
I had a piece of Halloween 2 dollar trash FOR THE PRICE OF 700 DOLLARS. An upper bad and a lower bad veneer. Look at my pictures. DOES THAT LOOK LIKE ITS WORTH A PENNY EVEN ?
IT ONLY LOOKS LIKE A LAW SUIT My buy has a legal right to be treated like an official and full complaint, and a full refund. Not a partial baloney refund due a baloney cancellation rule.