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Featured Most Helpful
1.8
Details
Instasmile - Super angry! They won’t refund!
Instasmile - Super angry! They won’t refund!
I am so upset you have no idea! On September 16th 2018 I ordered classic upper veneers, I received my kit get the impression passed the impression. On October 12, 2018 I received the finished product. Upon opening the box I noticed the box was damaged creased and...
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15 comments
Anonymous
#1701904

Ya'll a bunch of jokers lol and dude you probably got them on credit couldn't afford and didn't like so you broke them on arrival to "hopefully" claim a refund / end the credit agreement lol

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Review
#1380712 Review #1380712 is a subjective opinion of poster.

Instasmile in Columbus, Ohio - They ARE FRAUD

1.0
Details
They have not sent any product. And keep saying the impressions are wrong, and now asking for more money to send some more clay for new impression. They have stolen over 1000.00 and refusing to refund because they sent one set of clay already. Very rude customer service and refuse to allow you to speak to a manager. One star is too many. Will be filing a report with the better business bureau, credit card companies, and reporting them for illegal practices. Do NOT go through them!
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Review
#1681474 Review #1681474 is a subjective opinion of poster.

Instasmile - Terrible

1.0
Details
These people are scam artists.
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Review
#1681280 Review #1681280 is a subjective opinion of poster.
Cons
  • Liars who never reapond
Tags
  • Scammers And Crooks
  • Liars and disorganized
1.0
Details
Where do I begin... My original order was placed back in October 2018, I was sent my impression kit and advised to return as soon as possible. I then posted the impressions to yourselves which were ultimately lost in transit. My replacement impression kit was then sent...
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Review
#1680558 Review #1680558 is a subjective opinion of poster.
Pros
  • Great idea
Cons
  • Today no product no refund another excuse
Reason of review
Poor customer service
Loss
$450
Preferred solution
Full refund
Tags
  • Clip On Veneers
  • No Refund Cancelation

Instasmile - AWOL customers support

1.4
Details
Absent rsvp to 2 requests for free replacement for misaligned uppers
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1 comment
Mark_Sebl
#1761599

hi Charles Thank you for leaving a review for us. We have sent materials free of charge to you totalling $250.

I really do not feel the service has been absent at all.

We would love to assist you get through the impression process with a free of charge video call. Please reach out to us escalations@instasmile.com Kind regards Joanne

Review
#1674314 Review #1674314 is a subjective opinion of poster.
Pros
  • Great idea
Cons
  • Would not help satisfy my needs
  • Today no product no refund another excuse
  • Poor customer service
Reason of review
Warranty issue
Loss
$400
Preferred solution
Let the company propose a solution
Tags
  • Clip On Veneers

Instasmile - Horrible company, complete scam!!!

1.3
Details
Horrible experience. Horrible customer service. Sent me impression kit and after passing molds through email, they failed. Sent me a rescue kit which was a joke. Followed instructions to a t, no mistakes and still impressions failed. Sent them back with Instructions to cancel my order if not useable. Never got a response to numerous emails. Called and talked to a mean, nasty woman who shouted at me “no refunds” when I tried to reason and explain that I would gladly pay for the impression kits I used plus postage. My thoughts are that they purposely keep customers waiting and reject impressions just to get past the 14 days to not refund them. A total scam!! Reported them to federal trade Commission, bbb, and my attorney general. Do not buy!
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Review
#1667044 Review #1667044 is a subjective opinion of poster.
Cons
  • 14 names on a refund
  • Poor quality of product
  • Not as was described
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Clip On Veneers

Instasmile - Never received product

Instasmile charged me $449.00 and never sent me the product. They also refused to give me a refund because it was against their policy to do so. Now im stuck with a bill i can barely pay. Mike Roy
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Review
#1657320 Review #1657320 is a subjective opinion of poster.
Cons
  • Will not refund after 14 days
Reason of review
Return, Exchange or Cancellation Policy
Loss
$449
Preferred solution
Full refund
Tags
  • No Refund Cancelation

Instasmile in San Antonio, Texas - Will not order

1.0
Details
I was ready to order a set then decided to read reviews. Several sites are showing bad reviews and some really bad ones. Based on this bad reviews I have decided not to purchase from them.
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Review
#1654897 Review #1654897 is a subjective opinion of poster.

Instasmile - Hopeful, but disappointed

1.0
Details
I ordered my first set of uppers and lowers, they arrived, we excited to get what they promoted. Got Bubba teeth, they looked like horse teeth, nothing like my impression, and nothing like what my teeth looked like. I filed a complaint, they were very helpful, for $1000.00 I was hoping to get some help. They sent me another impression kit, and sent me the same crap I want sent the first time but extended one side by one tooth. WTF? I spend a grand on nothing more than a white set of bit guards. You can't eat with them, you can't talk with them, they are ridiculous. ***
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Review
#1645948 Review #1645948 is a subjective opinion of poster.
Pros
  • Very polite phone personnel
Cons
  • Made a mistake and they wont fix
  • Donky looking teeth
  • Marketing is misleading
Reason of review
Not as described/ advertised
Loss
$1000
Preferred solution
Full refund

Instasmile - Really bad experience

1.2
Details
Horrible company. Total scam. I got horse/donky teeth and they wouldnt do anything to fix that for me. Btw i dont have huge teeth so that was not the issue. Very sad to waste all my money on this. Be warned!! Hope you learn from my mistake.
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Review
#1632705 Review #1632705 is a subjective opinion of poster.
Pros
  • Bottom were ok
Cons
  • Way to big for my mouth
  • Would not help satisfy my needs
  • Wasted my time
Reason of review
Bad quality
Loss
$700
Preferred solution
Let the company propose a solution
Tags
  • Clip On Veneers
1.0
Details

Update by user Sep 19

Since they would not cancel my order, I decided to go along with the upper veneer. Now they won't ship it because I ordered both tops and bottoms.

Even though I paid $500 for the tops, they are holding up the order until I pay for the bottoms also. This is ridiculous.

Original review posted by user Aug 20

I...
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Review
#1629420 Review #1629420 is a subjective opinion of poster.
Pros
  • Answered my call
Cons
  • No refund
  • Today no product no refund another excuse
  • Will not refund after 14 days
Reason of review
Return, Exchange or Cancellation Policy
Loss
$500
Preferred solution
Price reduction
Tags
  • No Refund Cancelation