Instasmile Reviews and Complaints
Add to comparison
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
1
ISSUE RESOLVED
13
COMPANY RESPONSES
122
TOTAL REVIEWS
$11.1K
CLAIMED LOSSES
$529
AVG LOSS
88.8K
PAGE VIEWS
What's your story with this company?
Ask a Question About Instasmile
Cons
- Today no product no refund another excuse
- Poor customer service
- Are thieves
Pros
- Product and service
- Venners
- Quality and price of instasmile
Latest review first
- Latest review first
- Most helpful reviews first
State:
Show
City:
Show
Product:
Show
Featured
Most Helpful
I am so upset you have no idea! On September 16th 2018 I ordered classic upper veneers, I received my kit get the impression passed the impression. On October 12, 2018 I received the finished product. Upon opening the box I noticed the box was damaged creased and...
View full review
15 comments
Ya'll a bunch of jokers lol and dude you probably got them on credit couldn't afford and didn't like so you broke them on arrival to "hopefully" claim a refund / end the credit agreement lol
View more comments
Instasmile in Columbus, Ohio - They ARE FRAUD
They have not sent any product. And keep saying the impressions are wrong, and now asking for more money to send some more clay for new impression. They have stolen over 1000.00 and refusing to refund because they sent one set of clay already. Very rude customer service and refuse to allow you to speak to a manager. One star is too many. Will be filing a report with the better business bureau, credit card companies, and reporting them for illegal practices. Do NOT go through them!
Review
Instasmile - Terrible
These people are scam artists.
Review
Cons
- Liars who never reapond
Tags
Where do I begin... My original order was placed back in October 2018, I was sent my impression kit and advised to return as soon as possible. I then posted the impressions to yourselves which were ultimately lost in transit. My replacement impression kit was then sent...
View full review
Review
Product
Pros
- Great idea
Cons
- Today no product no refund another excuse
Reason of review
Poor customer service
Loss
$450
Preferred solution
Full refund
Tags
Instasmile - AWOL customers support
Absent rsvp to 2 requests for free replacement for misaligned uppers
1 comment
Review
Service
Pros
- Great idea
Cons
- Would not help satisfy my needs
- Today no product no refund another excuse
- Poor customer service
Reason of review
Warranty issue
Loss
$400
Preferred solution
Let the company propose a solution
Tags
Instasmile - Horrible company, complete scam!!!
Horrible experience. Horrible customer service. Sent me impression kit and after passing molds through email, they failed. Sent me a rescue kit which was a joke. Followed instructions to a t, no mistakes and still impressions failed. Sent them back with Instructions to cancel my order if not useable. Never got a response to numerous emails. Called and talked to a mean, nasty woman who shouted at me “no refunds” when I tried to reason and explain that I would gladly pay for the impression kits I used plus postage. My thoughts are that they purposely keep customers waiting and reject impressions just to get past the 14 days to not refund them. A total scam!! Reported them to federal trade Commission, bbb, and my attorney general. Do not buy!
Review
Product
Cons
- 14 names on a refund
- Poor quality of product
- Not as was described
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
Instasmile - Never received product
Instasmile charged me $449.00 and never sent me the product. They also refused to give me a refund because it was against their policy to do so. Now im stuck with a bill i can barely pay. Mike Roy
Review
Cons
- Will not refund after 14 days
Reason of review
Return, Exchange or Cancellation Policy
Loss
$449
Preferred solution
Full refund
Tags
Instasmile in San Antonio, Texas - Will not order
I was ready to order a set then decided to read reviews. Several sites are showing bad reviews and some really bad ones. Based on this bad reviews I have decided not to purchase from them.
Review
Instasmile - Hopeful, but disappointed
I ordered my first set of uppers and lowers, they arrived, we excited to get what they promoted. Got Bubba teeth, they looked like horse teeth, nothing like my impression, and nothing like what my teeth looked like. I filed a complaint, they were very helpful, for $1000.00 I was hoping to get some help. They sent me another impression kit, and sent me the same crap I want sent the first time but extended one side by one tooth. WTF? I spend a grand on nothing more than a white set of bit guards. You can't eat with them, you can't talk with them, they are ridiculous. ***
Review
Product
Pros
- Very polite phone personnel
Cons
- Made a mistake and they wont fix
- Donky looking teeth
- Marketing is misleading
Reason of review
Not as described/ advertised
Loss
$1000
Preferred solution
Full refund
Instasmile - Really bad experience
Horrible company. Total scam. I got horse/donky teeth and they wouldnt do anything to fix that for me. Btw i dont have huge teeth so that was not the issue. Very sad to waste all my money on this. Be warned!! Hope you learn from my mistake.
Review
Pros
- Bottom were ok
Cons
- Way to big for my mouth
- Would not help satisfy my needs
- Wasted my time
Reason of review
Bad quality
Loss
$700
Preferred solution
Let the company propose a solution
Tags
Update by user Sep 19
Since they would not cancel my order, I decided to go along with the upper veneer. Now they won't ship it because I ordered both tops and bottoms.
Even though I paid $500 for the tops, they are holding up the order until I pay for the bottoms also. This is ridiculous.
Original review posted by user Aug 20
I...Review
Product
Pros
- Answered my call
Cons
- No refund
- Today no product no refund another excuse
- Will not refund after 14 days
Reason of review
Return, Exchange or Cancellation Policy
Loss
$500
Preferred solution
Price reduction
Tags
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
hi Charles Thank you for leaving a review for us. We have sent materials free of charge to you totalling $250.
I really do not feel the service has been absent at all.
We would love to assist you get through the impression process with a free of charge video call. Please reach out to us escalations@instasmile.com Kind regards Joanne