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Verified Reviewer

Instasmile - Refund STILL hasn't arrived

1.0
Details
Instasmile told me that because of my gap in my teeth that my impressions wouldn't look natural and offered a refund. Its been over a month and my refund was suppose to post back to my card September 3rd. Still no refund

User's recommendation: Instasmile has bad business practices.

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ID
#2149955 Review #2149955 is a subjective opinion of poster.
Product
Instasmile Veneer
Cons
  • Will not refund after 14 days
Loss
$1199
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Ordering this is like ordering a dress online: you just press a couple of buttons, add some general info, and off you go. Once you ordered, if you miss your welcome call, good luck getting another one. And nobody checks anything with you: just do your impressions and...
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ID
#2101419 Review #2101419 is a subjective opinion of poster.
Product
Instasmile Veneer
Pros
  • Good if you are a instagramer and need this for pictures
Cons
  • Can not wear this in real life
  • Would not help satisfy my needs
Loss
$300
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Went through the 2" week process of making impressions at home. First they were rejected, both sets. Then on the second try the top was accepted by photographs, but the bottom were rejected. They needed better photos they said. Please take photos of your mouth too,...
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ID
#2013985 Review #2013985 is a subjective opinion of poster.
Product
Instasmile Veneer
Cons
  • Never refunded
  • Dishonest business
Loss
$479
Preferred solution
Full refund

Instasmile - Bad Service

1.0
Details
Took my money and received only plastic teeth that I could have received on amazon for $5 Dollars.Checkc

User's recommendation: Get another company.

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2 comments
Anonymous
#1887473

which ones did you order? The temporary ones?

Trevor G
#1886684

Did you get your refund?

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ID
#1945078 Review #1945078 is a subjective opinion of poster.
Product
Instasmile Veneer
Pros
  • Quick to take your money
Cons
  • Poor service
  • Waiting over 30 days for refund
  • I never recieve no product
Loss
$375
Preferred solution
Full refund
1.0
Details
PLEASE DO NOT DO NOT WASTE YOUR MONEY! I am so disappointed becasue my first set of instasmile veneers were great. Unfortunately I had an accident and they were damaged so I had to reorder anothe pair. Since I was a "valued customer" I was on the emailing list and was...
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ID
#1906018 Review #1906018 is a subjective opinion of poster.
Product
Instasmile Veneer
Cons
  • Did not apply discount as they promised
  • Dishonest business
  • Never refunded
Loss
$799
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.2
Details
Instasmile - Stay away ... Don't waste your time and money
Instasmile - Stay away ... Don't waste your time and money
Instasmile - Stay away ... Don't waste your time and money
Took like 6-8 months to even get through the process it was completly hectic but I really held out hope because I was so desperate for something to fix my smile and I had spent around 2 grand for this.. After allllllll the back and forth with them I got the finished...
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1 comment
Mark_Sebl
#1823287

Hi Jessica Thank you for leaving us a review. I am so sorry you are not happy with your veneers and would really like to work with you.

I am just concerned at where you have spent $2350 with us when your order in total with extra materials was $899.30. I will send an email to your personal email address.

Please reply when you get a chance to. Kind regards Joanne Instasmile

ID
#1785713 Review #1785713 is a subjective opinion of poster.
Product
Instasmile Veneer
Pros
  • Clip on ok
Cons
  • Overall defective product
  • Dismissive customer service
  • False advertisment
Loss
$2350
Preferred solution
Full refund

Instasmile - My impresstions stuck at dhl ,label they sent me has stop payment on it.

1.0
Details
Not sure if I will ever recieve the product.
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ID
#1776737 Review #1776737 is a subjective opinion of poster.
Product
Instasmile Veneer
Cons
  • I never recieve no product
Reason of review
Problem with delivery
Loss
$1400
Preferred solution
Full refund

Instasmile - Can't get a refund. Poor Customer Service. 30 day refund a scam.

1.0
Details
I ordered the full set for $999.99, received the impression kit, but didn't open it after I changed my mind I returned it and they received it back on November 21, 2019. Each time I've called throughout the month to check on my refund, they tell me I will be refunded in full within 30 days. It is now December 26, 2019, and I still have not been refunded. I am very unhappy with their false advertising and apparent theft of my funds. I will continue to seek resolution until I get my refund. They are apparently a scam company from the way they treat their customers and steal your money.
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ID
#1743097 Review #1743097 is a subjective opinion of poster.
Product
Instasmile Veneer
Cons
  • Poor customer service and refund response
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1000
Preferred solution
Full refund
1.0
Details
However, when I pointed out some issues with my smile within the 30-day warranty they stated, Instasmile started off great and resolved the issue only to turn around and send an email hours after speaking with them on the phone changing their mind. What company does...
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1 comment
Mark_Sebl
#1775357

Hi There, Thank you for leaving us some feedback. Unfortunately, i can not identify which customer i am speaking to on here, but i have a feeling that i have already reached out to you and we have resolved the issues you were having satisfactorily.

If i am incorrect, please reach out to me at escalations@instasmile.com I would love the opportunity to work with you and change your mind about us because happy customers are paramount to us. Kind regards Joanne Instasmile

ID
#1701498 Review #1701498 is a subjective opinion of poster.
Product
Instasmile Veneer
Pros
  • Answered my call
Cons
  • No product and no refund
  • Poor product
  • Broken product
Reason of review
Bad quality

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Instasmile reviews

Instasmile - Dishonest

1.0
Details
Instasmile - Dishonest
Instasmile - Dishonest
Instasmile - Dishonest
Dishonest, false advertisement. I did not get what was advertised and to top it off the veneers look like you have rabbit teeth. I spent 1000 dollars for a product that i will throw into the trash. Customer servise is about the worst. I am very disappointed. I do not recommend..
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1 comment
Mark_Sebl
#1775361

Hi there. Thank you for your review on your experience with us.

I am sorry to read you are unhappy and would love the chance to resolve any issues you are having. Please reach out to me at escalations@instasmile.com Kind regards Joanne Instasmile

Featured
ID
#1700389 Review #1700389 is a subjective opinion of poster.
Product
Instasmile Veneer
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
1.0
Details
Update by user Oct 23, 2019

So after 12 painful months of trying to get my product, only NOW am I been told I am not suitable for the product!! After endless phone calls, countless emails and god knows how much time spent I am now NEVER going to receive the product. I would never recommend this...

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1 comment
Mark_Sebl
#1763534

Hi Chloe/Stephen Thank you for your feedback. I am so happy we have resolved the issues you were having, thank you for giving us the chance to do this. Kind regards Joanne Instasmile

ID
#1680558 Review #1680558 is a subjective opinion of poster.
Product
Instasmile Veneer
Pros
  • Great idea
Cons
  • Today no product no refund another excuse
Reason of review
Poor customer service
Loss
$450
Preferred solution
Full refund

Instasmile - Hopeful, but disappointed

1.0
Details
I ordered my first set of uppers and lowers, they arrived, we excited to get what they promoted. Got Bubba teeth, they looked like horse teeth, nothing like my impression, and nothing like what my teeth looked like. I filed a complaint, they were very helpful, for $1000.00 I was hoping to get some help. They sent me another impression kit, and sent me the same crap I want sent the first time but extended one side by one tooth. WTF? I spend a grand on nothing more than a white set of bit guards. You can't eat with them, you can't talk with them, they are ridiculous. ***
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ID
#1645948 Review #1645948 is a subjective opinion of poster.
Product
Instasmile Veneer
Pros
  • Very polite phone personnel
Cons
  • Marketing is misleading
  • Donky looking teeth
  • Made a mistake and they wont fix
Reason of review
Not as described/ advertised
Loss
$1000
Preferred solution
Full refund

Instasmile - Really bad experience

1.0
Details
Horrible company. Total scam. I got horse/donky teeth and they wouldnt do anything to fix that for me. Btw i dont have huge teeth so that was not the issue. Very sad to waste all my money on this. Be warned!! Hope you learn from my mistake.
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ID
#1632705 Review #1632705 is a subjective opinion of poster.
Product
Instasmile Veneer
Pros
  • Bottom were ok
Cons
  • Way to big for my mouth
  • Donky looking teeth
  • Would not help satisfy my needs
Reason of review
Bad quality
Loss
$700
Preferred solution
Let the company propose a solution
1.0
Details
Trust me I would give them 0 if I can. I have received a bulky veneer which is a joke because it doesn't look like any veneer at all, looks like a Halloween teeth costume and I agree with one reviewer who said it looks like horse teeth. My veneer came with perfections...
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1 comment
Anonymous
#1720430

Words To The Wise...All of These Companies That's ripping consumers off, are the ones writing all of these positive reviews themseves, just to trick more people into buying their garbage... don't be fooled!

Another Point Of Interest, You should Never order anything on line that has to go in your mouth.... quickest way to get poisoned

ID
#1549209 Review #1549209 is a subjective opinion of poster.
Product
Instasmile Veneer
Cons
  • Poor quality of product
Reason of review
Bad quality
Preferred solution
Full refund
1.0
Details
Instasmile - Veeners gave me an overbite!
Instasmile - Veeners gave me an overbite!
Instasmile - Veeners gave me an overbite!
I contacted you guy numerous of time about the product that was made for me..which gave me an overbite. I DO NOT have a natural overbite. I sent you guys pics of my natural teeth to prove I don’t have an overbite and a video via email explaining the the problem to you...
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3 comments
Taft
#1791575

They look good

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ID
#1545438 Review #1545438 is a subjective opinion of poster.
Product
Instasmile Veneer
Reason of review
Bad quality