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Verified Reviewer

Instasmile - Process Taking toooo long, i paid for Rush

1.0
Details
I paid for the rush process. I still have NOT received the impression materials after 4 weeks later! CANCEL ORDER, process taking way too long! They just keep saying they need MORE photos from me after I have paid everything in full!!!! I have sent 27 photos! Enough! They say they are in the US, they are NOT!

User's recommendation: Go someplace else!

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ID
#2189013 Review #2189013 is a subjective opinion of poster.
Product
Instasmile Platinum Veneer
Pros
  • Quick to take your money
Cons
  • No product and no refund
Loss
$900
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Instasmile - Ordered for my wife and they got stuck i her mouth

1.0
Details
We order the platinum everyday wear set for my wife and didnt get them for almost 3 months. When they arrived today the didnt even go up to her gum line. She tried removing them and they wouldnt come out as per the instructions to remove said product. They ended up broke her teeth upon finally getting them out and now she has exposed nerves and is in extreme pain. All claim s for full refund and loss of enjoyment of life, pain and suffering etc. plus full court cost is what we are now going to seek.

User's recommendation: Do not use.

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ID
#2037218 Review #2037218 is a subjective opinion of poster.
Product
Instasmile Platinum Veneer
Pros
  • No proof there just conn
Cons
  • Poor quality of product
  • Poor product
Loss
$1000
Preferred solution
Full refund

Instasmile - Teeth don't fit and tops are that thick its like a gum shield for boxing

1.0
Details
nearly 6 months in and still no teeth to fit tops make me look like I have rabbit teeth and there so thick its like a gum shield AngryAngry bottoms are so small the pop out, I've sent emails and videos they requested now ime being ignored I've had to cancel payments and ime going to citizens advice ,I want my teeth done right or a refund , and its OK to comment that yre sorry on here instsmile when you don't do anything to resolve this. Its been stressful and depressing from the start only thing they do perfectly on time is take my money

User's recommendation: Go to a dentist these have no experience in dental care or customer care.

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ID
#1921816 Review #1921816 is a subjective opinion of poster.
Product
Instasmile Platinum Veneer
Cons
  • Everything at the moment
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Instasmile - This place sucks it has been a 7 mo battle with them

1.0
Details
you can not get a hold of them.they lie !!!!!!! and there money back guarantee is a lie

User's recommendation: run.

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ID
#1920178 Review #1920178 is a subjective opinion of poster.
Product
Instasmile Platinum Veneer
Pros
  • No pros at all
Cons
  • Will not refund after 14 days
  • Today no product no refund another excuse
  • Do not do anything they say they will do
Loss
$1200
Preferred solution
Full refund

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Verified Reviewer
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Paid $1000 in January. Almost May and no item or response from Instasmile.

1.0
Details
Paid $1000 in January. Almost May and no item or response from Instasmile.
Paid almost $1000. Ordered months ago. Still nothing. Filed with the BBB for assistance in refund.

User's recommendation: Please look elsewhere. Saw info on other companies when searching what to do to fix this. Should’ve use Brighter Image Lab who’s local USA.

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ID
#1896523 Review #1896523 is a subjective opinion of poster.
Product
Instasmile Platinum Veneer
Cons
  • Are thieves
Loss
$849
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Instasmile - Paid for 7 months ago.... no product

1.0
Details
Instasmile - Paid for 7 months ago.... no product
Instasmile - Paid for 7 months ago.... no product
Paid for my top and bottom set over 7 months ago and have not received any product yet. My impression pictures were accepted by the company and I followed their instructions to send them back. A couple weeks later they were denied by the lab. It took months of repeatedly calling and texting via chat option to to get them to approve sending me another impression kit. When it was approved to send me another set the company kept telling me it was being shipped, yet I never received them. Felling like this is a scam. Only option is to forfeit part of my money and all the time I spent just to get a portion of my money back. UPDATE: after 8 weeks of waiting on my impression kit to be sent I finally got a rep on the phone that told me I had been misled by all the people telling me that my kit was already sent. No kit would be sent to me and I was responsible for buying another impression kit. I posted parts of the chat here. This is definitely a scam.

User's recommendation: This appears to be a Scam.

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ID
#1837852 Review #1837852 is a subjective opinion of poster.
Product
Instasmile Platinum Veneer
Pros
  • Polite customer service
Cons
  • Do not do anything they say they will do
Loss
$799
Preferred solution
Deliver product or service ordered
1.3
Details
I ordered the platinum uppers, and paid premium dollars for them, $699. I had to get them on a payment plan, 8 or 9 weeks. I ordered them back in May 2019. I didnt receive the impression kit for 11 days. Now keep in mind that if you are going to cancel, you have to do...
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ID
#1760933 Review #1760933 is a subjective opinion of poster.
Location
Arlington, Texas
Product
Instasmile Platinum Veneer

Instasmile - Horrible company, complete scam!!!

1.3
Details
Horrible experience. Horrible customer service. Sent me impression kit and after passing molds through email, they failed. Sent me a rescue kit which was a joke. Followed instructions to a t, no mistakes and still impressions failed. Sent them back with Instructions to cancel my order if not useable. Never got a response to numerous emails. Called and talked to a mean, nasty woman who shouted at me “no refunds” when I tried to reason and explain that I would gladly pay for the impression kits I used plus postage. My thoughts are that they purposely keep customers waiting and reject impressions just to get past the 14 days to not refund them. A total scam!! Reported them to federal trade Commission, bbb, and my attorney general. Do not buy!
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ID
#1667044 Review #1667044 is a subjective opinion of poster.
Product
Instasmile Platinum Veneer
Cons
  • 14 names on a refund
  • Poor quality of product
  • Not as was described
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Instasmile - WORST EXPERIENCE EVER! Long review but MUST READ!
Instasmile - WORST EXPERIENCE EVER! Long review but MUST READ!
Instasmile - WORST EXPERIENCE EVER! Long review but MUST READ!
Instasmile - WORST EXPERIENCE EVER! Long review but MUST READ!
Instasmile - WORST EXPERIENCE EVER! Long review but MUST READ!
ordered my UPPER PLATINUM KIT IN FEBRUARY! It was $699. I ordered early because I read all of the reviews about the multiple times you have to send your impressions in... and I just needed them by my birthday in May. I sent in my impressions, top only (they send you...
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10 comments
Kitty
#1872869

Perfect impressions? Weird..

I got mine perfect the first time around. Maybe you just aren't as good as you think. They never claim to be an American company.. why does that matter?

They definitely look thick.. you should have researched and reviewed it. Everyone prefers the classic veneers. I have classic, which I love..

but wanna try out the platinum. I'm hesitant.. but I'm going to anyway. I have straight teeth, just a chipped tooth..

so hopefully they won't be too bulky. Anyway.. I think they look fine.. besides that weird face you are doing.

Maybe just pull your lip up so we can see?

Maybe you need the face to make them look more ridiculous than they are. Either way, they are probably better than what's underneath.

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Featured
ID
#1540857 Review #1540857 is a subjective opinion of poster.
Product
Instasmile Platinum Veneer
Reason of review
Bad quality

Instasmile Reviews

  1. 96 reviews
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  3. 8 reviews
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  5. 19 reviews
Instasmile reviews
1.0
Details
I ordered my UPPER PLATINUM KIT IN FEBRUARY! It was $699. I ordered early because I read all of the reviews about the multiple times you have to send your impressions in... and I just needed them by my birthday in May. I sent in my impressions, top only (they send you...
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ID
#1512172 Review #1512172 is a subjective opinion of poster.
Product
Instasmile Platinum Veneer
Reason of review
Order processing issue
1.8
Details
I explained the situation and truly believe Instasmile charges customers for these kits even though they don't need them and their app support says they are good to go. Upon attempting to cancel my order I was told there was a $75 cancellation fee, even after I had...
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2 comments
Anonymous
#1883388

My impression kit arrived in less than a week and my first impressions were accepted. Maybe they just want to be sure your teeth fit the way they should?

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ID
#1193975 Review #1193975 is a subjective opinion of poster.
Location
Chicago, Illinois
Product
Instasmile Platinum Veneer
Cons
  • Today no product no refund another excuse
Reason of review
Return, Exchange or Cancellation Policy
Loss
$150
Preferred solution
Let the company propose a solution
1.3
Details
Instasmile Scam
I applied and been approved for credit by affirm to receive instasmile veneers. 1st kit i sent back seemed ok till i received an email..they looked dragged plz send $28.00 for new kit...did that and same thing looks dragged so they sent me with me not having to pay...
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ID
#1183485 Review #1183485 is a subjective opinion of poster.
Product
Instasmile Platinum Veneer
Reason of review
Order processing issue
1.7
Details
First order great, order another in Platuim.Not so great they are yellow straight across not just like my first one white with my bite. Spoke with Jamie she said not problem getting another classic out to me by my Vacation in early Dec. She was let going and no...
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4 comments
Anonymous
#1449606

I cannot understand what u were trying to say.....work on your spelling. Very very unclear!

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ID
#1160412 Review #1160412 is a subjective opinion of poster.
Location
Chicago, Illinois
Product
Instasmile Platinum Veneer
Cons
  • Reorder
Reason of review
$600.00
Loss
$600
Preferred solution
either a full refund or the correct ones , They need to be delivered by jan 7 2018 or refund all of it. i don't have any of the priduct i paid for.
5.0
Details
I'm really pleased with the results, i'll have a Hollywood smile for my wedding photo's!It is the best money I have ever spent, they fit perfectly, I can eat , drink ad talk normally but more importantly I can smile again. I was really pleased with the service they...
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ID
#1134205 Review #1134205 is a subjective opinion of poster.
Product
Instasmile Platinum Veneer
Reason of review
On time delivery
1.5
Details
This company took my money for a platinum device then proceeded to lie and lie about completion dates. I agreed to work with them as they offered me an extended warranty for all the delays. I actually believed them. I really did. We even started the impression process...
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4 comments
Anonymous
#1421763

I myself agree they took the money and never could make the product and only gave me $219 dollars back instead of the $319 plus the extra money for the putty. E-mail me nathanvickers1987@yahoo.com

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ID
#1130607 Review #1130607 is a subjective opinion of poster.
Product
Instasmile Platinum Veneer
Cons
  • Are thieves
  • Poor customer service
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund