Product: Instasmile Customer Care Rating: 1 Star Clear all filters (9 of 13 reviews match)
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Instasmile - AWOL customers support

1.4
Details
Absent rsvp to 2 requests for free replacement for misaligned uppers
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1 comment
Mark_Sebl
#1761599

hi Charles Thank you for leaving a review for us. We have sent materials free of charge to you totalling $250.

I really do not feel the service has been absent at all.

We would love to assist you get through the impression process with a free of charge video call. Please reach out to us escalations@instasmile.com Kind regards Joanne

Review
#1674314 Review #1674314 is a subjective opinion of poster.
Service
Instasmile Customer Care
Pros
  • Great idea
Cons
  • Would not help satisfy my needs
  • Today no product no refund another excuse
  • Poor customer service
Reason of review
Warranty issue
Loss
$400
Preferred solution
Let the company propose a solution
Tags
  • Clip On Veneers

Instasmile - Complete Bull

1.0
Details
Unacceptable experience, Unreasonable and rude contact. Worst company I have ever dealt with. If I could give no stars I would. Spent so much money with them just for them to break and be treated like dirt afterward
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Review
#1495928 Review #1495928 is a subjective opinion of poster.
Service
Instasmile Customer Care
Reason of review
Poor customer service
1.4
Details
Do not trust this company, they are scanners, once u paid that's it u will never see Ur money back, they will keep asking you to purchase more impressions, even those done by a dentist, they have scam me for $1000 and no products or refunds, nothing I can do about lost...
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1 comment
Anonymous
#1595175

Your grammar is terrible....

Review
#1385473 Review #1385473 is a subjective opinion of poster.
Service
Instasmile Customer Care
Reason of review
Poor customer service
1.0
Details
DO NOT DEAL WITH THIS COMPANY!!!! After signing up with them AND even before receiving any veneers from them I found out from my dentist that I have ADVANCED BONE DISEASE and my teeth are all shifting AND I will definitely loose multiple teeth!!! Instasmile doesn't...
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Review
#1322387 Review #1322387 is a subjective opinion of poster.
Service
Instasmile Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
First I get my kit ...do impressions..send them in .. week later email saying by another kit upper impression not suitable...ok do this... week goes buy no new impression kit finally after several emails got the new kit...it was for lowers call to find out why they it...
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Review
#1321034 Review #1321034 is a subjective opinion of poster.
Service
Instasmile Customer Care

Instasmile - Terrible experience

1.0
Details
Did everything they said followed step by step guide only for them to say it was no goid sent two lots in. They expected me to buy more spend another £200! I denanded a refund only ti find they will charge £75 for delivery! Disgusting i have raised a complaint still no response.
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Review
#1170669 Review #1170669 is a subjective opinion of poster.
Service
Instasmile Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I placed my order over 5 months ago and after several impression kits getting rejected and having to purchase additonal kits and spending money to ship from Texas to the UK they didnt even accept the package, it was just returned to me again.I am out over $500 on this...
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Review
#1137771 Review #1137771 is a subjective opinion of poster.
Service
Instasmile Customer Care
Cons
  • Theives
Reason of review
Will not accept the impresion kit i sent to them.
Loss
$500
Preferred solution
Full refund
1.0
Details
Don't waste your money.I've been waiting 5 months and still don't have my product and have been lied to all alone the way. I ordered in Oct 2016 uppers and bottoms, only to get the uppers and they were illfitting, and look like they belonged to someone elsel. I was...
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4 comments
lolabunny2326_24
#1352585

Please contact me.. I am filing a class action law suit.. Lolabunny2326@gmail.com together we can stop this from happening to someone else

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Review
#1022508 Review #1022508 is a subjective opinion of poster.
Service
Instasmile Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
Yes I purchase some snap On veneers feb 2017 I received them an they are crooked they refuses to give me my money back.I am going to seek some legal advice because this makes no sense. I too was robbed and thes dam people refuse to refund me my $$$ .How is someone is...
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2 comments
lolabunny2326_24
#1352592

Instasmile is full of lies and they have been breaking US laws. I have the proof..

As well as their networth and minuscule $200 in their corporate account because they are hiding money.

Please contact me if you would like to be apart of a class action suit against them. Lolabunny2326@gmail.com

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Review
#1006656 Review #1006656 is a subjective opinion of poster.
Service
Instasmile Customer Care
Reason of review
Return, Exchange or Cancellation Policy