Seller: Instasmile Product: Instasmile Customer Care Clear all filters (0 of 13 reviews match)
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Instasmile - AWOL customers support

1.4
Details
Absent rsvp to 2 requests for free replacement for misaligned uppers
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1 comment
Mark_Sebl
#1761599

hi Charles Thank you for leaving a review for us. We have sent materials free of charge to you totalling $250.

I really do not feel the service has been absent at all.

We would love to assist you get through the impression process with a free of charge video call. Please reach out to us escalations@instasmile.com Kind regards Joanne

Review
#1674314 Review #1674314 is a subjective opinion of poster.
Service
Instasmile Customer Care
Pros
  • Great idea
Cons
  • Would not help satisfy my needs
  • Today no product no refund another excuse
  • Poor customer service
Reason of review
Warranty issue
Loss
$400
Preferred solution
Let the company propose a solution
Tags
  • Clip On Veneers

Instasmile - Complete Bull

1.0
Details
Unacceptable experience, Unreasonable and rude contact. Worst company I have ever dealt with. If I could give no stars I would. Spent so much money with them just for them to break and be treated like dirt afterward
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Review
#1495928 Review #1495928 is a subjective opinion of poster.
Service
Instasmile Customer Care
Reason of review
Poor customer service
1.4
Details
Do not trust this company, they are scanners, once u paid that's it u will never see Ur money back, they will keep asking you to purchase more impressions, even those done by a dentist, they have scam me for $1000 and no products or refunds, nothing I can do about lost...
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1 comment
Anonymous
#1595175

Your grammar is terrible....

Review
#1385473 Review #1385473 is a subjective opinion of poster.
Service
Instasmile Customer Care
Reason of review
Poor customer service
1.0
Details
DO NOT DEAL WITH THIS COMPANY!!!! After signing up with them AND even before receiving any veneers from them I found out from my dentist that I have ADVANCED BONE DISEASE and my teeth are all shifting AND I will definitely loose multiple teeth!!! Instasmile doesn't...
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Review
#1322387 Review #1322387 is a subjective opinion of poster.
Service
Instasmile Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
First I get my kit ...do impressions..send them in .. week later email saying by another kit upper impression not suitable...ok do this... week goes buy no new impression kit finally after several emails got the new kit...it was for lowers call to find out why they it...
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Review
#1321034 Review #1321034 is a subjective opinion of poster.
Service
Instasmile Customer Care

Instasmile - Livid!

I asked a question why I had to pay 35 dollars for a kit and they refunded me and that was it! I’m so mad they were rude and nasty! I’m so upset! They have the rudest REPS EVER!
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Review
#1255774 Review #1255774 is a subjective opinion of poster.
Service
Instasmile Customer Care
Reason of review
Poor customer service
I am pretty sure it says once they make the product since they cannot re use them there is no refund so you have to read everything and make the decision on your own but don't fault a company that provides the information up front. Thank you instasmile for an easy...
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9 comments
Anonymous
#1648575

We’ve had two sets of impressions made and both don’t fit and your telling me they’re not going to give a refund? I thought this would fall into a Consumer issue, not good for purpose. £749 of plastic that can’t be used?

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Review
#1253984 Review #1253984 is a subjective opinion of poster.
Service
Instasmile Customer Care
Reason of review
Ease of refund

Instasmile - Impression Kit

4.8
Details
Instasmile has really been working with me to get the right impression. They called back and emailed me on the proper way to do them. They have been very helpful with my impressions.
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Review
#1238287 Review #1238287 is a subjective opinion of poster.
Service
Instasmile Customer Care
Reason of review
Good customer service
So far I'm very disappointed in this company and the complete lack of respect and consideration. For order #1500050385 It's now been over 7 days since I sent pictures of my latest impression that I had to pay a extra $35 to do. No reply from you still. I don't think...
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Review
#1233884 Review #1233884 is a subjective opinion of poster.
Service
Instasmile Customer Care
Reason of review
Order processing issue

Instasmile - Terrible experience

1.0
Details
Did everything they said followed step by step guide only for them to say it was no goid sent two lots in. They expected me to buy more spend another £200! I denanded a refund only ti find they will charge £75 for delivery! Disgusting i have raised a complaint still no response.
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Review
#1170669 Review #1170669 is a subjective opinion of poster.
Service
Instasmile Customer Care
Reason of review
Return, Exchange or Cancellation Policy