Instasmile - Refund

1.0
Details
I only received the impression kit but decided I didnt want the veneers anymore but I am not getting a refund since its past 14 days but it took about 14 days to receive my impression kit.

User's recommendation: Don’t. Just don’t.

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3 comments
Trevor G
#1886671

Conflicting emails about who is supposed to issue the refund. INSTAsmile or Splitit.

Anonymous
#1886703
@Trevor G

Idek but I’ve tried for 4 weeks now to get them to cancel and they ignore every one of my emails

Anonymous
#1886750
@PissedConsumer1886703

I have evening trying since April and finally spoken to a supervisor today (allegedly). According to his job title Customer Care Representative, I had to question his job title base on the email he sent. "Are you a supervisor" because your email does not mention you as a supervisor?

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ID
#1969826 Review #1969826 is a subjective opinion of poster.
Service
Instasmile Customer Care
Cons
  • Today no product no refund another excuse
Loss
$159
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.6
Details
Instasmile - Complaint about customer service
Instasmile - Complaint about customer service
Instasmile - Complaint about customer service
Update by user May 17

Company fixed issue and I have been provided with settlement agreement

Original review posted by user Apr 17
I began this nightmare in March 2020 (recently yes!) I ordered the kit and the videocall. The kit came on the 4th of March. Videocall wasnt untill 23rd of March. Me being impatient i did it myself ( my bad my mistake i own that) They rejected the imprint) i had to...
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Resolved
ID
#1874734 Review #1874734 is a subjective opinion of poster.
Service
Instasmile Customer Care
Pros
  • No proof there just conn
  • Quick to take your money
Cons
  • Marketing is misleading
Preferred solution
Let the company propose a solution

Instasmile - Order replacement putty

No answer i keep calling i just need to order more i need these veeners as soon as possible i didn't think it would be this complicated
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ID
#1831221 Review #1831221 is a subjective opinion of poster.
Service
Instasmile Customer Care
Preferred solution
Deliver product or service ordered

Instasmile - DONT BUY

1.0
Details
I paid full price, and because one of my teeth was "deformed" they used the excuse they couldn't do the veneer, however, they also only refund a portion of the money. I think its a scam, why wouldn't they have to refund all of my money? it also took over 3 months to get partcial refund.
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1 comment
Mark_Sebl
#1777644

Hi there. Thank you for leaving us some feedback.

Unfortunately, I can not identify which customer I am speaking to on here.

Please reach out to me at escalations@instasmile.com so I can assist you further. Kind regards Amber Instasmile

ID
#1705413 Review #1705413 is a subjective opinion of poster.
Service
Instasmile Customer Care
Reason of review
Poor customer service
Loss
$375
Preferred solution
Full refund

Instasmile - AWOL customers support

1.5
Details
Absent rsvp to 2 requests for free replacement for misaligned uppers
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1 comment
Mark_Sebl
#1761599

hi Charles Thank you for leaving a review for us. We have sent materials free of charge to you totalling $250.

I really do not feel the service has been absent at all.

We would love to assist you get through the impression process with a free of charge video call. Please reach out to us escalations@instasmile.com Kind regards Joanne

ID
#1674314 Review #1674314 is a subjective opinion of poster.
Service
Instasmile Customer Care
Pros
  • Great idea
Cons
  • Poor customer service
  • Would not help satisfy my needs
  • Today no product no refund another excuse
Reason of review
Warranty issue
Loss
$400
Preferred solution
Let the company propose a solution

Instasmile - Complete Bull

1.0
Details
Unacceptable experience, Unreasonable and rude contact. Worst company I have ever dealt with. If I could give no stars I would. Spent so much money with them just for them to break and be treated like dirt afterward
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ID
#1495928 Review #1495928 is a subjective opinion of poster.
Service
Instasmile Customer Care
Reason of review
Poor customer service
1.5
Details
Do not trust this company, they are scanners, once u paid that's it u will never see Ur money back, they will keep asking you to purchase more impressions, even those done by a dentist, they have scam me for $1000 and no products or refunds, nothing I can do about lost...
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2 comments
Anonymous
#1595175

Your grammar is terrible....

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ID
#1385473 Review #1385473 is a subjective opinion of poster.
Location
Calgary, Alberta
Service
Instasmile Customer Care
Reason of review
Poor customer service

Instasmile - Impossible and unreasonable company to deal with!

1.0
Details
DO NOT DEAL WITH THIS COMPANY!!!! After signing up with them AND even before receiving any veneers from them I found out from my dentist that I have ADVANCED BONE DISEASE and my teeth are all shifting AND I will definitely loose multiple teeth!!! Instasmile doesn't give a *** They said I only had a 14 day grace period in which to cancel. I never even got an impression out to them! I got a loan from Affirm and have paid half of the loan to date. I told them I was willing to forgo what I paid, but will not pay the remainder. It's not Affirms fault as they paid Instasmile in full. So they will be out the balance. Instasmile will not work with me!!! And I need to mention that I sent them FIVE EMAILS AND NEVER HEARD FROM THEM!!! I FINALLY HAD TO CALL THE UK!!!! They are a horrible company!!!!!
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ID
#1322387 Review #1322387 is a subjective opinion of poster.
Service
Instasmile Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
First I get my kit ...do impressions..send them in .. week later email saying by another kit upper impression not suitable...ok do this... week goes buy no new impression kit finally after several emails got the new kit...it was for lowers call to find out why they it...
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ID
#1321034 Review #1321034 is a subjective opinion of poster.
Service
Instasmile Customer Care

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Instasmile - Livid!

I asked a question why I had to pay 35 dollars for a kit and they refunded me and that was it! I’m so mad they were rude and nasty! I’m so upset! They have the rudest REPS EVER!
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ID
#1255774 Review #1255774 is a subjective opinion of poster.
Service
Instasmile Customer Care
Reason of review
Poor customer service
I am pretty sure it says once they make the product since they cannot re use them there is no refund so you have to read everything and make the decision on your own but don't fault a company that provides the information up front. Thank you instasmile for an easy...
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9 comments
Anonymous
#1648575

We’ve had two sets of impressions made and both don’t fit and your telling me they’re not going to give a refund? I thought this would fall into a Consumer issue, not good for purpose. £749 of plastic that can’t be used?

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ID
#1253984 Review #1253984 is a subjective opinion of poster.
Service
Instasmile Customer Care
Reason of review
Ease of refund

Instasmile - Impression Kit

5.0
Details
Instasmile has really been working with me to get the right impression. They called back and emailed me on the proper way to do them. They have been very helpful with my impressions.
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ID
#1238287 Review #1238287 is a subjective opinion of poster.
Service
Instasmile Customer Care
Reason of review
Good customer service
So far I'm very disappointed in this company and the complete lack of respect and consideration. For order #1500050385 It's now been over 7 days since I sent pictures of my latest impression that I had to pay a extra $35 to do. No reply from you still. I don't think...
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ID
#1233884 Review #1233884 is a subjective opinion of poster.
Service
Instasmile Customer Care
Reason of review
Order processing issue

Instasmile - Terrible experience

1.0
Details
Did everything they said followed step by step guide only for them to say it was no goid sent two lots in. They expected me to buy more spend another £200! I denanded a refund only ti find they will charge £75 for delivery! Disgusting i have raised a complaint still no response.
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ID
#1170669 Review #1170669 is a subjective opinion of poster.
Service
Instasmile Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Instasmile - Complete Scam

1.0
Details
I placed my order over 5 months ago and after several impression kits getting rejected and having to purchase additonal kits and spending money to ship from Texas to the UK they didnt even accept the package, it was just returned to me again. I am out over $500 on this and i am completely disgusted with this company. They will just take your money and run. If you value your hard earned money do not use these people at all. I wish i found this site before i payed the money for it. I will be pursuing my money and want a full refund on my order, please read these reviews and dont waste your money
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ID
#1137771 Review #1137771 is a subjective opinion of poster.
Service
Instasmile Customer Care
Cons
  • Theives
Reason of review
Will not accept the impresion kit i sent to them.
Loss
$500
Preferred solution
Full refund