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money refund impression teeth impressions kit service impression kit order veneers
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Verified Reviewer

Terrible customer service.

1.0
Details
I tried to cancel the order and no one got back to me about this. I emailed them many times. Terrible customer service. There are veneer companies just like this one who are very responsive in every way. AVOID this one.
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ID
#2016300 Review #2016300 is a subjective opinion of poster.
Loss
$599
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Went through the 2" week process of making impressions at home. First they were rejected, both sets. Then on the second try the top was accepted by photographs, but the bottom were rejected. They needed better photos they said. Please take photos of your mouth too,...
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ID
#2013985 Review #2013985 is a subjective opinion of poster.
Product
Instasmile Veneer
Cons
  • Never refunded
  • Dishonest business
Loss
$479
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund.

1.0
Details
On April 28th, 2020, I was promise a refund of $212.50 because I did not qualify for the program. It has been almost two months and no replied. I try contacting the company and the phone keeps ringing. When I finally got through, I spoke to customer service, guess what no help at all. Really disappointed Poor service

User's recommendation: Skip the ads, promotions and they fake ads on social medias.

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ID
#1996578 Review #1996578 is a subjective opinion of poster.
Cons
  • Liars who never reapond
Loss
$213
Preferred solution
Full refund

Refund

1.0
Details
I only received the impression kit but decided I didnt want the veneers anymore but I am not getting a refund since its past 14 days but it took about 14 days to receive my impression kit.

User's recommendation: Don’t. Just don’t.

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3 comments
Trevor G
#1886671

Conflicting emails about who is supposed to issue the refund. INSTAsmile or Splitit.

Anonymous
#1886703
@Trevor G

Idek but I’ve tried for 4 weeks now to get them to cancel and they ignore every one of my emails

Anonymous
#1886750
@PissedConsumer1886703

I have evening trying since April and finally spoken to a supervisor today (allegedly). According to his job title Customer Care Representative, I had to question his job title base on the email he sent. "Are you a supervisor" because your email does not mention you as a supervisor?

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ID
#1969826 Review #1969826 is a subjective opinion of poster.
Service
Instasmile Customer Care
Cons
  • Today no product no refund another excuse
Loss
$159
Preferred solution
Full refund

Resolved: Shipping issued

Update by user Jun 03

Company fixed issue and I have been provided with product or service ordered

Original review posted by user Jun 03
Paid for priority shipping and we did not get shipping label

User's recommendation: If you can resolve this issue maybe.

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Resolved
ID
#1966040 Review #1966040 is a subjective opinion of poster.
Cons
  • Paid for expedited shipping and we have no return lable
Loss
$500
Preferred solution
Deliver product or service ordered

You don't get to speak to a live operator you get this incoherent voice automated recording then they hang up

1.0
Details
I called time and time again same results they only give you 40 seconds to bite on this product and if it's not done right you will get veneers that do not fit properly I'm not happy with this product and I would like get my money back in full as they got my money in full I believe they pulled a Bernie Madoff on me I got ripped off maybe they should do an episode on them on American Greed they should be investigated I'll change my review if I get my money back in full

User's recommendation: Don't buy this product.

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ID
#1957289 Review #1957289 is a subjective opinion of poster.
Location
New York, New York

Bad Service

1.0
Details
Took my money and received only plastic teeth that I could have received on amazon for $5 Dollars.Checkc

User's recommendation: Get another company.

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2 comments
Anonymous
#1887473

which ones did you order? The temporary ones?

Trevor G
#1886684

Did you get your refund?

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ID
#1945078 Review #1945078 is a subjective opinion of poster.
Product
Instasmile Veneer
Pros
  • Quick to take your money
Cons
  • No product and no refund
  • Dishonest business
  • I never recieve no product
Loss
$375
Preferred solution
Full refund

Asked for a refund.

1.0
Details
I never did get their product asked for a refund. I was told to send back the impressions kit unused. It was returned the next day after receiving the kit. Was told to wait 30 days for the refund, I have been patiently waiting, only to be told just before they returned my money that they are keeping $100 because I used their returned stamp and not pay for my own. So it cost me $100 to mail back a kit that would have been maybe 5-10 dollars. They will find away to keep some of your money. I will defiantly be telling people to stay away.
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ID
#1939635 Review #1939635 is a subjective opinion of poster.
Location
Chiefland, Florida
Cons
  • Poor customer service and refund response
Loss
$100
Preferred solution
Full refund

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Verified Reviewer

Order replacement putty

1.0
Details
I can not contact anybody with this company to order replacement putty and they have the nerve to ask for a payment and have done jack *** for me

User's recommendation: Do not use!!

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ID
#1931253 Review #1931253 is a subjective opinion of poster.
Pros
  • No pros at all
  • Quick to take your money
Cons
  • Poor customer service
  • Today no product no refund another excuse
Loss
$149
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No product

1.0
Details
Never got the teeth whitener/cover mold or whatever but was charged for it then told I was not a good candidate and still charged over $300.

User's recommendation: Don’t buy.

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ID
#1928586 Review #1928586 is a subjective opinion of poster.
Loss
$300
Preferred solution
Full refund

Teeth don't fit and tops are that thick its like a gum shield for boxing

1.0
Details
nearly 6 months in and still no teeth to fit tops make me look like I have rabbit teeth and there so thick its like a gum shield AngryAngry bottoms are so small the pop out, I've sent emails and videos they requested now ime being ignored I've had to cancel payments and ime going to citizens advice ,I want my teeth done right or a refund , and its OK to comment that yre sorry on here instsmile when you don't do anything to resolve this. Its been stressful and depressing from the start only thing they do perfectly on time is take my money

User's recommendation: Go to a dentist these have no experience in dental care or customer care.

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ID
#1921816 Review #1921816 is a subjective opinion of poster.
Product
Instasmile Platinum Veneer
Cons
  • Everything at the moment
Preferred solution
Deliver product or service ordered

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Verified Reviewer

This place sucks it has been a 7 mo battle with them

1.0
Details
you can not get a hold of them.they lie !!!!!!! and there money back guarantee is a lie

User's recommendation: run.

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ID
#1920178 Review #1920178 is a subjective opinion of poster.
Product
Instasmile Platinum Veneer
Pros
  • No pros at all
Cons
  • Will not refund after 14 days
  • Today no product no refund another excuse
  • False advertisment
Loss
$1200
Preferred solution
Full refund
1.0
Details
PLEASE DO NOT DO NOT WASTE YOUR MONEY! I am so disappointed becasue my first set of instasmile veneers were great. Unfortunately I had an accident and they were damaged so I had to reorder anothe pair. Since I was a "valued customer" I was on the emailing list and was...
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ID
#1906018 Review #1906018 is a subjective opinion of poster.
Product
Instasmile Veneer
Cons
  • Did not apply discount as they promised
  • Dishonest business
  • Never refunded
Loss
$799
Preferred solution
Full refund

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Verified Reviewer

Disgusted

1.0
Details
13 reviews Newbury, GB 1 star: Bad A minute ago Dont touch this company with a barge Dont touch this company with a barge pole I have spent £1400 on 2 sets of veneers which are unwearable Emails and videos completely ignored I have now sought legal advise and this will be taken further absolutely disgusting service from start to finish and the aftercare service well......totally ignored I have sent 22 emails all ignored and 6 videos all ignored even marked them for the attention of Joanne....ignored

User's recommendation: Zero.

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ID
#1904542 Review #1904542 is a subjective opinion of poster.
Location
Newbury, England
Loss
$2800
Preferred solution
Free set of occasional wear

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Paid $1000 in January. Almost May and no item or response from Instasmile.

1.0
Details
Paid $1000 in January. Almost May and no item or response from Instasmile.
Paid almost $1000. Ordered months ago. Still nothing. Filed with the BBB for assistance in refund.

User's recommendation: Please look elsewhere. Saw info on other companies when searching what to do to fix this. Should’ve use Brighter Image Lab who’s local USA.

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ID
#1896523 Review #1896523 is a subjective opinion of poster.
Product
Instasmile Platinum Veneer
Cons
  • Are thieves
Loss
$849
Preferred solution
Full refund