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Update by user May 17
Company fixed issue and I have been provided with settlement agreement
Original review posted by user Apr 17
I began this nightmare in March 2020 (recently yes!) I ordered the kit and the videocall. The kit came on the 4th of March.
Videocall wasnt untill 23rd of March. Me being impatient i did it myself ( my bad my mistake i own that) They rejected the imprint) i had to order a new kit. So I did. $40.
On 23 march I did my videocall with the girl and again send in the photos for review, they kept asking for like a million pictures. Till the point that i was fed up and sent them in. Ofcourse rejected AGAIN. I sent in 10 emails with pictures of my teeth and explaining why my back teeth cant make an imprint.
10 emails!!! 0 response. Then i chatted with a customer service person named Jayne. She told me order a new kit and reserve a new videocall
Videocall couldnt be planned untill 23 of May!!
Here comes the kicker..instead of paying $40 like last time..the price of the kit is nOW $70
WTF!! hiding behind ANY EXCUSE not to send me a free kit after being rejected after doing the videocall now they want me to pay $70 SCAMMERS!!!!
im paying in installment.already paid 2x $70 plus the $30 for extra kit..now they want $70 for a kit... im down $170 (soon 210) AND I AINT GOT ***
User's recommendation: Do not order!!
Product or Service Mentioned: Instasmile Customer Care.
Preferred solution: Let the company propose a solution.
Instasmile Pros: Quick to take your money, No proof there just conn.
Instasmile Cons: Marketing is misleading.