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Never received product

Instasmile charged me $449.00 and never sent me the product. They also refused to give me a refund because it was against their policy to do so. Now im stuck with a bill i can barely pay. Mike Roy
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1 comment
Leigha
#1785267

I had this same issue - I filed a complaint with the BBB and they agreed to a refund. It clearly states on their terms and conditions they have 60 DAYS to send you the finished product or contact you to work out why they haven't sent it.

They didn't initiate any contact with me at all, just fed me a bunch of nonsense. If you still don't have your final product, file a complaint with the BBB and the FTC.

ID
#1657320 Review #1657320 is a subjective opinion of poster.
Service
Instasmile Shipping Service
Cons
  • Will not refund after 14 days
Reason of review
Return, Exchange or Cancellation Policy
Loss
$449
Preferred solution
Full refund

Will not order

1.0
Details
I was ready to order a set then decided to read reviews. Several sites are showing bad reviews and some really bad ones. Based on this bad reviews I have decided not to purchase from them.
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1 comment
Anonymous
#1772592

Yeah same here

ID
#1654897 Review #1654897 is a subjective opinion of poster.
Location
San Antonio, Texas

Hopeful, but disappointed

1.0
Details
I ordered my first set of uppers and lowers, they arrived, we excited to get what they promoted. Got Bubba teeth, they looked like horse teeth, nothing like my impression, and nothing like what my teeth looked like. I filed a complaint, they were very helpful, for $1000.00 I was hoping to get some help. They sent me another impression kit, and sent me the same crap I want sent the first time but extended one side by one tooth. WTF? I spend a grand on nothing more than a white set of bit guards. You can't eat with them, you can't talk with them, they are ridiculous. ***
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ID
#1645948 Review #1645948 is a subjective opinion of poster.
Product
Instasmile Veneer
Pros
  • Very polite phone personnel
Cons
  • Marketing is misleading
  • Donky looking teeth
  • Made a mistake and they wont fix
Reason of review
Not as described/ advertised
Loss
$1000
Preferred solution
Full refund

Really bad experience

1.0
Details
Horrible company. Total scam. I got horse/donky teeth and they wouldnt do anything to fix that for me. Btw i dont have huge teeth so that was not the issue. Very sad to waste all my money on this. Be warned!! Hope you learn from my mistake.
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ID
#1632705 Review #1632705 is a subjective opinion of poster.
Product
Instasmile Veneer
Pros
  • Bottom were ok
Cons
  • Donky looking teeth
  • Would not help satisfy my needs
  • Wasted my time
Reason of review
Bad quality
Loss
$700
Preferred solution
Let the company propose a solution
1.0
Details
Update by user Sep 19, 2019

Since they would not cancel my order, I decided to go along with the upper veneer. Now they won't ship it because I ordered both tops and bottoms.

Even though I paid $500 for the tops, they are holding up the order until I pay for the bottoms also. This is ridiculous.

Original review posted by user Aug 20, 2019
I...
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ID
#1629420 Review #1629420 is a subjective opinion of poster.
Pros
  • Answered my call
Cons
  • Will not refund after 14 days
  • Today no product no refund another excuse
  • No refund
Reason of review
Return, Exchange or Cancellation Policy
Loss
$500
Preferred solution
Price reduction

Organize class action suit

1.0
Details
Organize class action suitIf there been 100 complaints a if there been 100 complaints. Now they’re trying to sell me more party for $25. I’d rather spend money filing papers to recover some malfeasance damages.Then we can get a Facebook page to organize or Twitter
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ID
#1612704 Review #1612704 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Very bad experience

2.0
Details
Very bad experience from start to finish.. They made a mouthguard that completely doesn't fit and the timelines for delivery of the guard were all missed. Every time I called them, the line claims that they are receiving a high volume of calls. They finally agreed to give me a refund and it took 4 calls and almost a month before the money hit my account. Not sure if these guys are a real outfit. I've now used a different company and paying a third of the price. The guard fits fine and not sure how instasmile (aka denlab) can justify charging these prices and delivering such bad service?!
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1 comment
Anonymous
#1764344

Hi I had same experience with instasmile, can you tell other company name if they are better

ID
#1580662 Review #1580662 is a subjective opinion of poster.
Location
London, England
Product
Instasmile Mouthguard
Cons
  • Poor customer service
  • Poor quality of product
Reason of review
Bad quality
1.0
Details
Trust me I would give them 0 if I can. I have received a bulky veneer which is a joke because it doesn't look like any veneer at all, looks like a Halloween teeth costume and I agree with one reviewer who said it looks like horse teeth. My veneer came with perfections...
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1 comment
Anonymous
#1720430

Words To The Wise...All of These Companies That's ripping consumers off, are the ones writing all of these positive reviews themseves, just to trick more people into buying their garbage... don't be fooled!

Another Point Of Interest, You should Never order anything on line that has to go in your mouth.... quickest way to get poisoned

ID
#1549209 Review #1549209 is a subjective opinion of poster.
Product
Instasmile Veneer
Cons
  • Poor quality of product
Reason of review
Bad quality
Preferred solution
Full refund
1.0
Details
Instasmile - Veeners gave me an overbite!
Instasmile - Veeners gave me an overbite!
Instasmile - Veeners gave me an overbite!
I contacted you guy numerous of time about the product that was made for me..which gave me an overbite. I DO NOT have a natural overbite. I sent you guys pics of my natural teeth to prove I don’t have an overbite and a video via email explaining the the problem to you...
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3 comments
Taft
#1791575

They look good

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ID
#1545438 Review #1545438 is a subjective opinion of poster.
Product
Instasmile Veneer
Reason of review
Bad quality
Instasmile - WORST EXPERIENCE EVER! Long review but MUST READ!
Instasmile - WORST EXPERIENCE EVER! Long review but MUST READ!
Instasmile - WORST EXPERIENCE EVER! Long review but MUST READ!
Instasmile - WORST EXPERIENCE EVER! Long review but MUST READ!
Instasmile - WORST EXPERIENCE EVER! Long review but MUST READ!
ordered my UPPER PLATINUM KIT IN FEBRUARY! It was $699. I ordered early because I read all of the reviews about the multiple times you have to send your impressions in... and I just needed them by my birthday in May. I sent in my impressions, top only (they send you...
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10 comments
Kitty
#1872869

Perfect impressions? Weird..

I got mine perfect the first time around. Maybe you just aren't as good as you think. They never claim to be an American company.. why does that matter?

They definitely look thick.. you should have researched and reviewed it. Everyone prefers the classic veneers. I have classic, which I love..

but wanna try out the platinum. I'm hesitant.. but I'm going to anyway. I have straight teeth, just a chipped tooth..

so hopefully they won't be too bulky. Anyway.. I think they look fine.. besides that weird face you are doing.

Maybe just pull your lip up so we can see?

Maybe you need the face to make them look more ridiculous than they are. Either way, they are probably better than what's underneath.

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Featured
ID
#1540857 Review #1540857 is a subjective opinion of poster.
Product
Instasmile Platinum Veneer
Reason of review
Bad quality
1.0
Details
Paid $500!! In past six months I have sent in 6 different impressions and been told they fail each time due to dragging or not deep enough. One set they said they never even received. I doubt that...Sorry I disagree with their findings on my impressions and so did my...
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2 comments
Anonymous
#1748704

Yes this is my 5 fail..I've been on video calls twice with this company. The people on video seem preoccupied like they are just going through the motions...Knowing they are going to fail you. This is definitely a scame!

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ID
#1540603 Review #1540603 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
3.5
Details
I ordered the top set of the original ones about a year and a half ago to be in my brother's wedding. They arrived the week after. But regardless they have worked out okay for daily use. I would NOT suggest eating with them. Except soft food. And even then, they get...
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2 comments
Alexis L
#1673325

Op here. I should mention that I had zero issues with my impression.

I did them, emailed them photos of the impressions and they were approved via email, then when I mailed them in they took them just fine.

I'm glad I didn't have any issues there. Extra words here for the limit ok that's definitely more than 50 words

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ID
#1515201 Review #1515201 is a subjective opinion of poster.
Product
Instasmile Veneer
Reason of review
Bad quality
1.0
Details
I ordered my UPPER PLATINUM KIT IN FEBRUARY! It was $699. I ordered early because I read all of the reviews about the multiple times you have to send your impressions in... and I just needed them by my birthday in May. I sent in my impressions, top only (they send you...
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ID
#1512172 Review #1512172 is a subjective opinion of poster.
Product
Instasmile Platinum Veneer
Reason of review
Order processing issue

Complete Bull

1.0
Details
Unacceptable experience, Unreasonable and rude contact. Worst company I have ever dealt with. If I could give no stars I would. Spent so much money with them just for them to break and be treated like dirt afterward
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ID
#1495928 Review #1495928 is a subjective opinion of poster.
Service
Instasmile Customer Care
Reason of review
Poor customer service

HUGE SCAM BEWARE

1.0
Details
Instasmile - HUGE SCAM BEWARE
Avoid this company if you want a product like this go to a local dentist, read reviews , check out their BBB you order online, financebor pay in full 1000 your product never arrives and you are told no refund because you didn’t cancel in 14 days! They get away with this because no one has challenged them yet, they are NOT in the USA as they state only their scam of a web site is based in the USA! Do not fall for this, their finance co Affirm is just as guilty in this scam they are running!
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ID
#1478939 Review #1478939 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy